Student Academic or Financial Grievance Procedure

Southwestern Michigan College wants to ensure that grievances regarding academic or financial matters are reviewed thoroughly and resolved in a timely manner. To that end the college has the following procedure in place for handling these type of grievances:
  • The Student Academic or Financial Grievance procedure is for STUDENTS only. All others should fill out the Contact SMC form. This form will be directed to the administrator who can best look into the matter. If specific information is given,  the administrator will contact appropriate persons with an answer. If the issue is involving another matter, please fill out a Concerns Report.
  • The Student Academic or Financial Grievance procedure is for academic (grades, instructor issues, disability accommodations, etc.) or financial (financial aid, payment concerns, etc.) issues only. For all other concerns regarding safety, interpersonal conflicts, etc., students should fill out a Concerns Report. For matters concerning financial aid issues or payments, the student must discuss the issue with the staff member who is responsible for administering the student's account. To this end, the student must document WHO they spoke with, or the grievance will not be accepted.
  • The Grievance Procedure MUST be activated within 30 days of the alleged occurrence OR within 30 days after the grades are posted. Any grievance filed after this date will not be accepted.
  • The college will respond within 10 business days. Once the student has filed a grievance, the appropriate SMC administrator shall review, investigate, and respond back to the grievant within 10 business days unless arrangements have been made by the administrator due to unforeseen circumstances.
  • All appeals will be handled by the vice president. If the matter is still not resolved to the student’s satisfaction, the student is directed to appeal to the appropriate vice president by emailing their concern including a copy of the original grievance and any supporting documents. The vice president shall investigate the matter further and respond back to the student with the findings and/or resolution of the appeal. The decision of the vice president is final.

Preliminary Academic or Financial Grievance Questionnaire

Answer the following questions to determine if your circumstances fall within the scope of the Southwestern Michigan College academic or financial grievance procedure or if there may be some other avenue to finding a resolution.

This grievance procedure is for students only. All others should fill out the Contact SMC form. The Contact SMC form will be directed to the administrator who can best look into the matter. If specific information is given, the administrator will contact the appropriate person with an answer. If the issue is involving another matter, fill out a Concerns Report.

This procedure is for academic or financial concerns only. For all other concerns regarding safety, interpersonal conflicts, etc., students should fill out the Concerns Report.

Students should attempt to resolve their concerns with the individual first. For academic concerns, including concerns about a grade, students must discuss the issue with their instructor. For matters concerning financial aid issues or payments, students must discuss the issue with the staff member who is responsible for administering the student's account. To this end, the student must document WHO they spoke with, or the grievance will not be accepted.

The Grievance Procedure MUST be initiated within 30 days of the alleged occurrence OR within 30 days after the grades are posted. Any grievance filed after this date will not be accepted.
Based on the answers you provided above, it does not appear that you have met all the criteria needed to proceed to the next step of the Student Academic or Grievance process. We suggest completing the Contact SMC form. This form will be directed to the administrator who can best look into the matter. If specific information is given, the administrator will contact the party with an answer. If the issue is involving another matter, fill out a Concerns Report.
Based on your answers above, you qualify to proceed to the next step of the grievance process. To continue, click here to fill out the Student Academic or Financial Grievance form.